For CX consultants

Journey mapping software built for client work

Journey Builder gives CX consultants a focused workspace for discovery, journey mapping, AI-assisted synthesis, and client-ready exports. It replaces scattered notes and slide decks with a living journey map your client can understand and act on.

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Live journey

Client workshop journey map

AI ready

Discover

medium

Needs clarity

high

Form friction

Activate

critical

First value risk

Adopt

medium

Habit loop

AI recommendation

Prioritize activation messaging, reduce setup steps, and assign ownership to the first-value milestone.

Built around the consulting workflow

Generic diagramming tools are flexible, but they make consultants rebuild the same structure for every engagement. Journey Builder keeps the CX-specific fields ready: persona, stages, touchpoints, emotional curve, friction, opportunities, and action ownership.

Create separate workspaces for each consulting engagement or client team.
Turn workshop notes into personas, stages, pain points, opportunities, and actions.
Use AI drafts to speed up first-pass synthesis without losing consultant judgment.
Export clean HTML, PDF, and PowerPoint deliverables for stakeholders.

From workshop to deliverable

Keep every step connected so the final recommendation traces back to the journey evidence.

Prepare the workshop

Start with a persona, define the journey scope, and preload a template before the client session begins.

Map the experience

Capture stages, touchpoints, emotions, pain points, moments of truth, and opportunities in one structured canvas.

Synthesize quickly

Ask AI for draft insights and action plans, then refine the recommendations with your consulting expertise.

Deliver the output

Export a board-ready summary, editable deck, or self-contained HTML report with the right workspace branding.

Map the journey, then leave the room with the deliverable almost done.

Start with a template, capture the conversation, let AI draft the synthesis, and export the result for the client team.

Start mapping